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Hiệp Trần

Joined Apr 06, 2023

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Last activity Oct 17, 2023

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Hiệp Trần commented,

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My workaround is currently split the file into smaller chunks, and guide the agents to join the file. Which in cumbersome in traning.

What a shame! It's almost 2024 and Zendesk keeps this limit for unknown reason. Technical shortcomings?

View comment · Posted Oct 17, 2023 · Hiệp Trần

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Hiệp Trần commented,

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Any updates on this one?

Limit at 50MB is too small. Users sometime use phone's camera to take a video on another phone to report issues to us. When they do that, the file exceeds 50MB, and cannot send. 
Like someone said before, because of this limit, we have to develop internal tools to manage those video files. But it's super hard for agencies to manage those additional videos, along with the tickets, even our tools is good enough.

We want to increase that limit to only 100MB, it should do. Any solution? Some suggestions for you guys:

- Treat large attachments differently, may be they have TTL to auto delete them after period of time.

- Additional plan that we can buy more storage with it.

View comment · Posted Apr 06, 2023 · Hiệp Trần

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