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David Broad

Joined Jun 07, 2023

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Last activity Jun 08, 2023

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David Broad commented,

CommentGetting started with email

Thanks Gabriel,

So to confirm there is no way to even create a rule or trigger to prevent this happening?

View comment · Posted Jun 08, 2023 · David Broad

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David Broad commented,

CommentGetting started with email

Is there a simple way to stop tickets being created if our support email address is just in the CC field? We have an internal issue where the zendesk email is used in CC for non-support requests and would like tickets to only be created when the zendesk email is in the TO: field.

View comment · Posted Jun 07, 2023 · David Broad

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