David Broad

1. Email
2. Getting started with email
3. A complete guide to understanding email in Zendesk - Part 1: How the email channel works

Thanks Gabriel,So to confirm there is no way to even create a rule or trigger to prevent this happening?

• View comment
• David Broad
• Created June 08, 2023 07:38
• 0 votes

1. Email
2. Getting started with email
3. A complete guide to understanding email in Zendesk - Part 1: How the email channel works

Is there a simple way to stop tickets being created if our support email address is just in the CC field? We have an internal issue where the zendesk email is used in CC for non-support requests an...

• View comment
• David Broad
• Created June 07, 2023 09:48
• 0 votes