Suzie Baunsgard commented,
I'd love to see a link to the actual tickets... that way I could go back and see if there were some opportunities to improve self service by looking at the tickets. Love that my team sending the ar...
Suzie Baunsgard created a post,
My coworkers have complained to me about the lack of code and pre formatting when viewing articles to link/flag via the KC app. The lack of code and pre (monospace) formatting makes our articles ve...
Suzie Baunsgard commented,
Can I set triggers when an article is created with a certain label?
Suzie Baunsgard commented,
Also it seems like you're commenting on the whole article... Is it attaching text to specific article selections?
Suzie Baunsgard commented,
Who can see the flagged comments? Everyone who's logged in? Agents? Admins?