Suzie Baunsgard
- Total activity 18
- Last activity
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Activity overview
Latest activity by Suzie Baunsgard-
Suzie Baunsgard commented,
I would love to see the option for triggers on articles, so that we could develop the ability to notify folks when the status changes. I get articles at all hours of the day (we're worldwide), and...
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Suzie Baunsgard commented,
If we want to take a look at Content Cues without the guide turned on, can we do that?
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Suzie Baunsgard commented,
I'd love to see a link to the actual tickets... that way I could go back and see if there were some opportunities to improve self service by looking at the tickets. Love that my team sending the ar...
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Suzie Baunsgard created a post,
Knowledge capture preview formatting
My coworkers have complained to me about the lack of code and pre formatting when viewing articles to link/flag via the KC app. The lack of code and pre (monospace) formatting makes our articles ve...
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Suzie Baunsgard commented,
Can I set triggers when an article is created with a certain label?
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Suzie Baunsgard commented,
Also it seems like you're commenting on the whole article... Is it attaching text to specific article selections?
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Suzie Baunsgard commented,
Who can see the flagged comments? Everyone who's logged in? Agents? Admins?