Matthew Strietzel

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Latest activity by Matthew Strietzel
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    Matthew Strietzel commented,

    Hi Nicole, Our use of Zendesk Support may be a bit unorthodox, particularly in comparison to a retail company or something. We manage communication regarding subscription account management through...

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    Matthew Strietzel created a post,

    Reopening Closed and/or Archived Tickets

    Not planned

    Hello, It would be a useful feature to be able to reopen closed and/or archived tickets to follow up on an issue. This would enable an agent to reference previous comments more easily, much like in...