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Prateek Reddy

Joined Jun 22, 2023

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Last activity Jun 28, 2023

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Latest activity by Prateek Reddy

Prateek Reddy created a post,

Post Developer - Zendesk APIs

We have a requirement to create users from BetterCloud and I am using Zapier integration to fulfill this. We are able to achieve user creation from BetterCloud App but it has the ability to only create users and assign the standard roles like "Agent", End-User", "Admin". We have few "custom" roles created in our Zendesk Org that we want users to assign. Unfortunately in the integration we do not have the the custom roles showing up. Can we use the Create User API and achieve this and how?

https://developer.zendesk.com/api-reference/ticketing/users/users/#create-user

Posted Jun 28, 2023 · Prateek Reddy

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Prateek Reddy commented,

CommentTeam members and groups

Hello Zendesk,

We have a scenario that we are facing issues  with and wanting to seek your thoughts on this.
We create users in Zendesk through BetterCloud-Zendesk Integration and we are only able to create user with the three standard roles "end-user""agent", or "admin".

We have few custom roles that we created in our Zendesk Org and want users to be created  and assigned with our custom roles, but we only see the three standard roles to pick from.
How can we achieve this, any help is appreciated.

View comment · Posted Jun 22, 2023 · Prateek Reddy

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