Drew Wasson
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Total activity17
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Last activity
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Recent activity by Drew Wasson-
Is there a way to display the last public comment on a ticket, instead of the last activity (which could be a internal update or internal comment)? As an end-user, I only want to sort tickets by t...
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Is there a way to see historical events in a PlaceHolder? For example, I send a mail when a certain type of ticket changes assignee. I know that it changed, and I can identify the new (current) as...
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@Jim Stratton -- The cc is to an external end-user (or set of them). I think we will use the Target for notfications
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+1 While allowing all users of an org to view a ticket is necessary, in our use-case, the customer wishes each of those users to also be notified with updates on the ticket.
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One of our users is able to export CSVs for a particular view, but never receives the email with the link. "When I do the function, it gives me a confirmation that it will be sent to my email addr...