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Marge Benedict

Joined Apr 26, 2024

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Last activity Aug 12, 2024

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ACTIVITY OVERVIEW

Latest activity by Marge Benedict

Marge Benedict commented,

CommentZendesk messaging

Hi,

 

Messaging is being turned on, apparently, whether we like it or not, on 8/27/24.  We currently have a third party app, ada, for our chat bot.  

 

From reading and watching training videos, it seems your messaging performs the same function as ada.  

 

Is messaging ‘required’ to be enabled in order to continue to use ada?  If we enable messaging and then turn it off, will our ada implementation still work? 

 

Please let me know.

 

Thank you!

Marge

View comment · Posted Aug 12, 2024 · Marge Benedict

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