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Testing

Joined Jan 04, 2024

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Last activity Jan 10, 2024

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Latest activity by Testing

Testing commented,

CommentZendesk messaging

Hi Paolo. How Can I use the API in the image? In the link posted for you I just saw zE function for messaging

View comment · Posted Jan 10, 2024 · Testing

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Testing created a post,

Post Q&A - Chat, messaging, and widgets

Hi! I know we can link messaging to a schedule and set chat offline when is outside business hours. Can we hide the bubble chat instead send a offline message?

Posted Jan 10, 2024 · Testing

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Testing commented,

CommentHow to manage the widget for live chat

Hi, there is a way to do the same ussing messaging ?

View comment · Posted Jan 09, 2024 · Testing

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Testing commented,

CommentZendesk messaging

We use web widget classic but Zendesk sent a mail about update to Zendesk Agent Workspace and now live chat is messaging. We used this code in js to hide the bubble chat but in messaging we dont have departments

let status = departments.getDepartment(CSDepartment)["status"];
                    if (status === 'online') {
                        $zopim.livechat.button.show();
                    }else{
                        $zopim.livechat.button.hide();
                    }

Is there a way to do this with groups or messaging chat to hide the bubble chat when is offline?

View comment · Posted Jan 09, 2024 · Testing

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Testing commented,

CommentZendesk messaging

Thanks for answering Paolo. I need to hide the bubble chat when chat is offline. I scheduled a business hours and I get the offline message when is outside hours but can I hide the bubble instead send a offline message?

View comment · Posted Jan 09, 2024 · Testing

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Testing commented,

CommentWeb Widget documentation

Hi. There is a way to know the status of the chat using zE Api (If twe are out of business hours scheduled? 
https://developer.zendesk.com/api-reference/widget-messaging/introduction/

View comment · Posted Jan 09, 2024 · Testing

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Testing commented,

CommentZendesk messaging

Hi! There is a way to know when messaging/live chat is offline using developer API?

View comment · Posted Jan 05, 2024 · Testing

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Testing commented,

Community comment Q&A - Chat, messaging, and widgets

Hi! In New Agent Workspace messaging how can we hide bubble chat outside of business hours? There is a way to get business hours or status using messaging or web API and then use zE('messenger', 'hide'); function? 

View comment · Posted Jan 04, 2024 · Testing

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