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Testing
Joined Jan 04, 2024
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Last activity Jan 10, 2024
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Latest activity by Testing
Testing commented,
Hi Paolo. How Can I use the API in the image? In the link posted for you I just saw zE function for messaging
View comment · Posted Jan 10, 2024 · Testing
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Testing created a post,
Hi! I know we can link messaging to a schedule and set chat offline when is outside business hours. Can we hide the bubble chat instead send a offline message?
Posted Jan 10, 2024 · Testing
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Testing commented,
Hi, there is a way to do the same ussing messaging ?
View comment · Posted Jan 09, 2024 · Testing
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Testing commented,
We use web widget classic but Zendesk sent a mail about update to Zendesk Agent Workspace and now live chat is messaging. We used this code in js to hide the bubble chat but in messaging we dont have departments
let status = departments.getDepartment(CSDepartment)["status"];
if (status === 'online') {
$zopim.livechat.button.show();
}else{
$zopim.livechat.button.hide();
}
Is there a way to do this with groups or messaging chat to hide the bubble chat when is offline?
View comment · Posted Jan 09, 2024 · Testing
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Testing commented,
Thanks for answering Paolo. I need to hide the bubble chat when chat is offline. I scheduled a business hours and I get the offline message when is outside hours but can I hide the bubble instead send a offline message?
View comment · Posted Jan 09, 2024 · Testing
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Testing commented,
Hi. There is a way to know the status of the chat using zE Api (If twe are out of business hours scheduled?
https://developer.zendesk.com/api-reference/widget-messaging/introduction/
View comment · Posted Jan 09, 2024 · Testing
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Testing commented,
Hi! There is a way to know when messaging/live chat is offline using developer API?
View comment · Posted Jan 05, 2024 · Testing
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Testing commented,
Hi! In New Agent Workspace messaging how can we hide bubble chat outside of business hours? There is a way to get business hours or status using messaging or web API and then use zE('messenger', 'hide'); function?
View comment · Posted Jan 04, 2024 · Testing
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