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Lyza Cruz's Avatar

Lyza Cruz

Joined Mar 08, 2024

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Last activity Mar 08, 2024

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ACTIVITY OVERVIEW

Latest activity by Lyza Cruz

Lyza Cruz created an article,

ArticleHelp with support and ticketing

Issue symptoms

My agents sometimes receive the error Audits is invalid when they create a ticket.

Resolution steps

This can happen when a trigger fires with the action Notify by > Zendesk integration | Slack integration, but the action isn't fully configured. In this scenario, the related fields may be Slack workspace, Slack channel, Notification header, and Notification body.

Audits is invalid_resulution.png

To resolve this, review your triggers and ensure that their actions are fully configured and valid. If you no longer need a trigger, deactivate it.

For more information, see these articles:

Edited Nov 20, 2024 · Lyza Cruz

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