alexcurran

To replicate the functionality of AskNicely for tagging support tickets that contain specific keywords in good satisfaction comments, you can create a trigger in your support ticketing system.

Here are the steps you can follow:

1. Identify the keywords that you want to tag in the good satisfaction comments, such as "fast, quick, easy."

2. Create a trigger in your support ticketing system that looks for tickets with good satisfaction comments containing the identified keywords.

3. In the trigger, set the action to add a tag to the ticket, such as "positive-feedback" or "fast-easy-quick."

4. Test the trigger to ensure that it is working as expected.

5. Once the trigger is set up and working, you can run reports or search for tickets with the tagged keywords to analyze customer feedback and satisfaction.

By tagging tickets that contain specific keywords in good satisfaction comments, you can easily track and analyze customer feedback to identify areas where your support team is doing well and areas that may require improvement.