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Zihua Tan
Joined Jan 17, 2024
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Last activity Jul 30, 2024
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Latest activity by Zihua Tan
Zihua Tan commented,
CommentBuilding reports
Hi,
I'd like to inquire about the difference between attributes Call agent name and Leg agent name when looking at the metrics - Completed calls, Missed call legs, and Declined call legs - for each agent.
I'm asking because in some cases there's a big difference in the number of missed calls when opting for one attribute or another.
Thanks.
View comment · Posted Apr 19, 2024 · Zihua Tan
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