Recent searches


No recent searches

Cory Truesdell's Avatar

Cory Truesdell

Joined May 18, 2023

·

Last activity Jul 15, 2024

Following

0

Followers

0

Total activity

8

Votes

0

Subscriptions

4

ACTIVITY OVERVIEW

Latest activity by Cory Truesdell

Cory Truesdell commented,

CommentTicket automation and collaboration

Curious, are macro suggestions only available for instances where the AI add-on is purchased and enabled? We've recently upgraded to leverage AI functionality, but the 'suggested dates' are from earlier this year and last year. Thanks!

View comment · Posted Jul 15, 2024 · Cory Truesdell

0

Followers

0

Votes

0

Comments


Cory Truesdell commented,

CommentCustomer management and profiles

I'm really confused about the inability of Agents to create new users unless they can see all tickets. I have two group within my ZD setup, a Customer Support team and a Accounting Support team. I don't need these groups seeing each other's tickets so I have them separated. But as helpdesk folks, when they get a call and want to record the request, they can't create a new end-user if their a first time caller? This is an intentional feature? How are they supposed to work around this?

View comment · Posted Jul 13, 2023 · Cory Truesdell

0

Followers

1

Vote

0

Comments


Cory Truesdell commented,

Community comment Feedback - Ticketing system (Support)

+1 for this feature. I recently made a significant change to the way we category incidents and would love to go back and bulk-edit the old ones to match the new format. 

View comment · Posted Jun 08, 2023 · Cory Truesdell

0

Followers

0

Votes

0

Comments


Cory Truesdell commented,

CommentRouting

Question - If an agent is flying thru tickets in guided mode and a customer replies to a ticket they've previously been assigned to, will that ticket jump to the front of the line for that assigned agent? 

View comment · Posted May 18, 2023 · Cory Truesdell

0

Followers

0

Votes

0

Comments