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Jakub Raduszewski's Avatar

Jakub Raduszewski

Joined Sep 07, 2023

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Last activity Feb 12, 2025

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ACTIVITY OVERVIEW

Latest activity by Jakub Raduszewski

Jakub Raduszewski commented,

CommentMore integrations

Hi! Can we track in Zendesk Explore the usage of Zendesk x MS Teams integration? E.g. to which chaneels tickets were sent via Side Conversations.

View comment · Posted Jan 13, 2025 · Jakub Raduszewski

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Jakub Raduszewski commented,

CommentUsing legacy AI agent functionality

Hello!

 

If I have English (Singapore), English (United Kingdom) and English (Europe) language versions of my Help Center with different articles available for each of these regions, will bot only pick up the relevant region articles based on client's country?

 

“Every reply the bot generates is followed by a request for feedback (“Was this helpful? Yes/No”)” - can I see somehow in Explore what are the reply stats for this question?

View comment · Posted Dec 18, 2024 · Jakub Raduszewski

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Jakub Raduszewski commented,

CommentExplore recipes

We could really use the recipe for an Explore report showing the % resolution rate of our bot's generative AI replies. We have reports on prebuilt answers, but cannot find a way to check the generative AI in a similar way.

View comment · Posted Dec 18, 2024 · Jakub Raduszewski

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Jakub Raduszewski commented,

CommentUsing legacy AI agent functionality

Article looks broken, some images do not load.

View comment · Posted Nov 07, 2024 · Jakub Raduszewski

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Jakub Raduszewski commented,

CommentZendesk messaging

Can end users remove or archive old conversations? Or maybe they're archived automatically?

Can we make it so conversations with “Closed” status cannot be replied to?

View comment · Posted Oct 16, 2024 · Jakub Raduszewski

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Jakub Raduszewski commented,

CommentUsing AI agents for messaging

How to access this Bot Responses chart in Zendesk Explore?

View comment · Posted Oct 09, 2024 · Jakub Raduszewski

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Jakub Raduszewski commented,

CommentMeasuring success

It would be great to have a similar improvement to Zendesk Guide helpfulness rating on articles.

View comment · Posted Sep 24, 2024 · Jakub Raduszewski

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Jakub Raduszewski commented,

Community comment Feedback - Help Center (Guide)

Agreed. Publishing and updating articles across multiple Zendesk Guide brands is a must.

View comment · Posted Sep 19, 2024 · Jakub Raduszewski

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Jakub Raduszewski commented,

CommentMultiple language support

Does dynamic content work with Messaging Triggers too? How can I add it then to messaging triggers?

View comment · Posted Jul 04, 2024 · Jakub Raduszewski

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Jakub Raduszewski commented,

Community comment Feedback - Help Center (Guide)

Just like Jerry Lopez wrote - having suggestions from HC viewers or private commenting possibility to see the reason of downvotes would be super helpful for our continuous HC improvement.

View comment · Posted Jun 27, 2024 · Jakub Raduszewski

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