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Scott Smith

Joined Jan 25, 2024

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Last activity Jan 25, 2024

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Latest activity by Scott Smith

Scott Smith commented,

CommentReporting and analytics admin questions

I agree that this would be a very helpful feature.  I want to report on how many tickets are resolved by sending an attachment to the requestor (one of customer support documents) and also WHICH particular documents are sent; ie, what are the most commonly requested documents, etc.

View comment · Posted Jan 25, 2024 · Scott Smith

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Scott Smith commented,

Community comment Feedback - Reporting and analytics (Explore)

Yes!  I have this question, too!

Our support staff often sends customer support documentation as a resolution to a ticket, but I want to be able to see how many tickets have this, and also which particular documents are being sent.  Knowing this will help guide our plans to make these documents directly available to our customers when they login to our Zen Desk portal.

View comment · Posted Jan 25, 2024 · Scott Smith

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