Avatar

Matheus Emmanuel

Follow
  • Total activity 14
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 6
  • Subscriptions 4

Activity overview

Latest activity by Matheus Emmanuel
  • Avatar

    Matheus Emmanuel commented,

    1. Zendesk Talk
    2. Using Zendesk Talk
    3. Understanding how Talk calls become tickets

    Hi Niloufar,   I guess that possible create multiple user identifies:https://developer.zendesk.com/rest_api/docs/core/user_identities#create-identity Cheers!

    • View comment
    • Matheus Emmanuel
    • Created
    • 0 votes
  • Avatar

    Matheus Emmanuel commented,

    1. Zendesk Talk
    2. Using Zendesk Talk
    3. Understanding how Talk calls become tickets

    Hi all: D!Is it possible to create a new ticket by the Talk Partner Edition API, setting the requestor by the caller's number?I did some testing, but I can not do that, when I set shared_phone to f...

    • View comment
    • Matheus Emmanuel
    • Created
    • 0 votes
  • Avatar

    Matheus Emmanuel created a post,

    Create a new ticket with user external_id

    1. Community
    2. Product Feedback

    Hello everyone!! I think it would be very useful if you could create a ticket by passing the user's external id instead of having the option of passing only his internal ID in Zendesk. When we hav...

    • Matheus Emmanuel
    • Edited
    • 1 follower
    • 0 comments
    • 2 votes
  • Avatar

    Matheus Emmanuel created a post,

    Seções para campos condicionais

    1. Community
    2. [Português do Brasil] Comunidade

    Olá, bom dia tudo bem? Acho que seria muito útil criar um seção para melhor organização dos campos. Se você trabalha com campos condicionais e tem 4 ou 5 formulários diferentes fica muito confuso d...

    • Matheus Emmanuel
    • Edited
    • 1 follower
    • 0 comments
    • 0 votes