Andrew Dun
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Total activity13
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Last activity
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Activity overview
Latest activity by Andrew Dun-
Andrew Dun commented,
We have also had staff ask for the newest email to be at the top, rather than the bottom. We do not handle chat, only email.
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Andrew Dun commented,
We would also like to be able to print side conversations when printing tickets.
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Andrew Dun created a post,
Attach Files From Ticket To New Public Reply
When sending a Side Conversation email, it is possible to attached files from the ticket. Attachments can be taken from the main ticket and attached to the Side Conversation email. However, when se...
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Andrew Dun commented,
The ability to unmerge tickets would save a lot of time and manual effort.
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Andrew Dun commented,
We would very much like out-of-office replies to show against Zendesk Support tickets. Currently, we don't receive them in Zendesk at all, not even in Suspended tickets. As per the Why are out-of-o...
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Andrew Dun commented,
We would like out-of-office replies to show in Zendesk incidents. They are worthwhile for agents to be aware of. We have had a customer who was unhappy about a follow up email, as they had an out-o...