Mathieu Lepoutre
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Last activity
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Activity overview
Latest activity by Mathieu Lepoutre-
Mathieu Lepoutre commented,
Hi Stephen This is possible, yes. Take a look at Exalate, it would be perfect for a use-case like this. It is an integration solution wich a robust user interface where you can have scripting cap...
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Mathieu Lepoutre commented,
Hi Nicholas For tickets created via the custom bot, the first trigger fires, and for tickets created via email, the second trigger activates. This limitation might be due to your current setup. Its...
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Mathieu Lepoutre commented,
Hi Swati When migrating from JC to JS, the process of migrating Zendesk data would require a separate approach, as Zendesk and JIRA are two different systems. Zendesk data migration typically inv...
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Mathieu Lepoutre commented,
Hello It's my understanding this is on Zendesk's roadmap and development plans. In the meantime, if you require a solution for bi-directional sync between Zendesk and Salesforce and want more flexi...
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Mathieu Lepoutre commented,
Hi You can explore using workflow rules or automation features provided by zendesk. These rules can evaluate the change in the picklist field value and trigger an action, such as creating a new t...
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Mathieu Lepoutre commented,
Hi Nora Are these tickets coming from a different instance? There is an integration solution called Exalate that is fully decentralized where it is possible to selectively limit Attachments.
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Mathieu Lepoutre commented,
Hi Regarding restoring the SLA to a ticket without a comment from the requester, it is typically not possible in Zendesk's native functionality. In Zendesk, SLAs are closely tied to ticket events, ...
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Mathieu Lepoutre commented,
Hi kanyewest I understand your request for Zendesk Views to include the 'JIRA Linked Issue Number' as a column, which would facilitate cross-referencing and searching within the system. To address ...
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Mathieu Lepoutre commented,
@Jorge Yec I completely understand the frustration you must be experiencing with the current situation regarding Zendesk's mobile app and its inability to display integrated apps such as JIRA. As a...
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Mathieu Lepoutre commented,
Hi Vanesa The easy fix would indeed be to change the visibility to 'public', but that indeed is an inconvenience. I suggest you take a look at Exalate, where you precise control over the visibili...