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Jenn Luna

Joined May 18, 2023

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Last activity Oct 17, 2024

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ACTIVITY OVERVIEW

Latest activity by Jenn Luna

Jenn Luna commented,

CommentMeasuring success

would be great to be able to customize these by forms for those of us with different products under one company. 

View comment · Posted Oct 15, 2024 · Jenn Luna

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Jenn Luna commented,

Community comment Feedback - Ticketing system (Support)

yes please this would be fantastic ! 

View comment · Posted Jul 17, 2024 · Jenn Luna

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Jenn Luna commented,

Community comment Feedback - Ticketing system (Support)

Additionally, Being able to choose the group or users the message goes to would also be ideal

View comment · Posted Apr 25, 2024 · Jenn Luna

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Jenn Luna commented,

Community comment Developer - Zendesk APIs

Is there a way to update the requester on a recurring basis, based on a specific tag in a ticket?

View comment · Posted Jan 11, 2024 · Jenn Luna

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Jenn Luna commented,

Community comment Feedback - Ticketing system (Support)

the fact that messaging does not have sla's is absurd and enough reason to start looking elsewhere since chat is our primary channel. 

View comment · Posted Jul 14, 2023 · Jenn Luna

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Jenn Luna commented,

CommentEnd users and organizations

Is there a way to set user level ticket sharing/visibility via API? 

View comment · Posted Jun 27, 2023 · Jenn Luna

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Jenn Luna commented,

CommentEnd users and organizations

Is there a way to manage via API which end users get access to their organizations tickets as opposed to just their own tickets? 

View comment · Posted Jun 27, 2023 · Jenn Luna

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