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Andy Jobst

Joined Aug 01, 2023

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Last activity Sep 17, 2024

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Latest activity by Andy Jobst

Andy Jobst commented,

Community comment Q&A - Reporting and analytics

I am experiencing the same challenge when using calculated attributes, along with using the calculated attributes to create calculated metrics.  Is there a solution to put these in one row per ticket id?

View comment · Posted Sep 17, 2024 · Andy Jobst

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Andy Jobst commented,

CommentGeneral questions about live chat

+1 Agree this is a real pain and causes confusion when the Admin does not see the same screen as the Agent on the Agent's profile.

View comment · Posted Aug 11, 2023 · Andy Jobst

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Andy Jobst commented,

Community comment Feedback - Community Forums (Gather)

We would love to have a more prominent notification of Chats while an agent is in the Support system.  In!

View comment · Posted Aug 01, 2023 · Andy Jobst

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