Kristof Van Kriekingen
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Total activity354
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Last activity
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Activity overview
Latest activity by Kristof Van Kriekingen-
Kristof Van Kriekingen commented,
Issue statusses are needed to be changed by email, for example if a ticket had the status ' pending ' it needs to be changed to ' open ' later o if the requester game more feedback to the agent. T...
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Kristof Van Kriekingen commented,
Hey Michael, If it only were so easy :-) but that won't work :P We've thought of that aswell but customers tend to ask multiple questions in a ticket stating or replying with: Thank you BUT ....
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Kristof Van Kriekingen commented,
I can see what you are trying to create, I support this issue aswell but: What if a user creates a ticket on your helpdesk and he doesn't get an answer within 3-4 hours. So they move on to your ...
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Kristof Van Kriekingen commented,
I love the countdown, it looks really good when you go to your zendesk.
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Kristof Van Kriekingen commented,
@Diane yea I we reply in the same way :) Though I guess it messes up some of the reports etc We don't really use the satisfaction ratings because we have a closed zendesk but good tip towards othe...
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Kristof Van Kriekingen commented,
Hmm I think I see what you mean, I'm going to try and play around a bit with it :) Thanks for the feedback Kind regards Kristof
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Kristof Van Kriekingen commented,
Thanks for sharing, I wonder how I could not have seen this post yet! To bad it only works for an update but I will look into it a bit myself now xD Question though about: Ticket: Is… ...
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Kristof Van Kriekingen commented,
Damn nice as always ;P The other pages are a bit dark ' in my opinion ' then again it's Midnight theme! I specially love the moon icon next to the title. You should add, under Plan types, a ' Ti...
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Kristof Van Kriekingen commented,
True but making them mandatory isn't really an option for us. For example: from experience from out software, we for example ask Browser: ? Our customers don't know what a browser is. 80%+ mostly u...
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Kristof Van Kriekingen commented,
A thing to add maybe, but that might possible for some businesses only. Is to link or provide maybe a tutorial about how to create a ticket. We always have direct contact with our customers, we ...