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Anders Ohlund
Joined Feb 18, 2025
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Last activity Feb 18, 2025
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Latest activity by Anders Ohlund
Anders Ohlund commented,
CommentTeam members and groups
Hi!
We have a setup where groups of agents are organized in private groups to separate access to their respective tickets. However, we have a workflow where an agent (in private group A, B) can re-assign a ticket to another private group (C) via a macro.
The drawback is that private group A,B don't have access to the ticket after re-assigning it.
How would this ideally be solved for the initial group to still have access while assigning it to another private group?
Thanks!
View comment · Posted Feb 18, 2025 · Anders Ohlund
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