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William Carr

Joined Nov 18, 2024

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Last activity Jan 30, 2025

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ACTIVITY OVERVIEW

Latest activity by William Carr

William Carr commented,

CommentHow to troubleshoot issues with live chat

Hey, 

Question on this topic. We use a 3rd part chatbot. We seem to have URL information for most chats, but some are blank and show as “Direct traffic”. The majority of the missing ones are from Safari and previous IOS versions. Could this be caused by “Do not track” or any cookie settings from users? Or any other theories on why the data might be missing or shielded?  

View comment · Posted Jan 30, 2025 · William Carr

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William Carr commented,

Community comment Feedback - Reporting and analytics (Explore)

Are we able to change what is displayed in the time filter to include the dates of the range? New vs. Legacy

 

View comment · Posted Jan 21, 2025 · William Carr

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William Carr commented,

Community comment Feedback - Ticketing system (Support)

+1 this is also problem with members on my teams. 

View comment · Posted Dec 27, 2024 · William Carr

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William Carr commented,

Community comment Feedback - Reporting and analytics (Explore)

I'm also having the same problem as Heros. The PDF and PNG are both massively shrunk when sent through the schedule. Is the old feature to resize the font gone in the new builder?

Web :

PDF/PNG:

 

 

 

 

View comment · Posted Dec 11, 2024 · William Carr

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William Carr commented,

CommentTicket automation and collaboration

I understand that tags are not currently an attribute for filtering, but will this feature be available in the future?

View comment · Posted Nov 18, 2024 · William Carr

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