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ZdS

Joined Jun 22, 2023

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Last activity Feb 05, 2025

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ACTIVITY OVERVIEW

Latest activity by ZdS

ZdS commented,

CommentExplore recipes

is there any formula that can be use on update history data set?

View comment · Posted Feb 05, 2025 · ZdS

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ZdS commented,

CommentTicket automation and collaboration

I made 2 side conversations (email) on 2 different tickets.

However, both side conversations have the same subject.

This causes 2 tickets with 2 side conversations to join the same email to the recipient.

 

Is there a way to keep the emails separate? because the tickets are different

View comment · Edited Aug 28, 2024 · ZdS

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ZdS commented,

Community comment Developer - Zendesk SDKs

hi Greg Katechis 
Is setup for Zendesk push notifications on iOS only possible using a .p12 certificate?
Because we have a concern, if you use a .p12 certificate, it has an expiration date so you need to continue maintenance to regenerate the certificate and re-upload it.

 

As far as we know, there is an alternative method using the APNS Authentication Key so that there is no need for periodic maintenance to setup push notifications which we have also implemented in (eg: Firebase and MoEngage), is it possible in Zendesk to use the APNS Authentication Key?

View comment · Posted Jul 02, 2024 · ZdS

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ZdS commented,

CommentSuite basics

Is channel integration support omnichannel routing?

View comment · Posted May 06, 2024 · ZdS

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ZdS commented,

Community comment Q&A - Reporting and analytics

Hi ZZ Graeme Carmichael

how about created a new attribute?

can we?

View comment · Edited Feb 26, 2024 · ZdS

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ZdS commented,

CommentUsing AI agents for email and web form

Why can't I find a suggestion article on testing?
even though I should have used words that were relevant to the article that was published.

 

No articles found

Keep altering your subject, description, and adjusting labels until you're confident with the suggested articles. Results are displayed for anonymous users.

View comment · Posted Jan 01, 2024 · ZdS

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ZdS commented,


ZdS commented,

CommentExplore recipes

We have 7 levels nestedloop dropdown field. And got this error:

Calculations are too complex. Simplify calculated metrics and attributes or remove some of them. Learn about Explore limits (Error code: 5f863b30)

We got this error on level 5 nested loop and the further:

1. Level 5

2. Level 6 (Prep)

3. Level 6

4. Level 7 (Prep)

5. Level 7

 

Is there another formula to handle this error?

View comment · Posted Dec 06, 2023 · ZdS

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ZdS commented,

CommentExplore basics
Nested calculations 3 levels

 

can this limitation report be updated to 7 maximum? because we have 7 levels of nested loops in our subdomains.

 

----

 

when this updated?

https://support.zendesk.com/hc/en-us/articles/5133326635162-Explore-product-limits#:~:text=SQL%20query%20length%20(Calculation%20complexity)

 

thank you

View comment · Edited Dec 11, 2023 · ZdS

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ZdS created a post,

Post Feedback - Ticketing system (Support)

Make a trigger action can clear a Text Field.

 

This is will very use full when ticket created is from closed ticket channel.

 

So when ticket is created via closed ticket, I can make a trigger action to set NULL the field (which is because the field has already been filled in on the parent ticket)

Posted Oct 06, 2023 · ZdS

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