Maya Way
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Activity overview
Latest activity by Maya Way-
Maya Way created a post,
Feature Suggestions: Talk Dashboard Analytics for historical data
AnsweredFeature Request Summary: We would like for the Talk Dashboard to have a section or tab dedicated to Analytics. Ideally this would allow us to review historical data for agents, rather than just d...
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Maya Way commented,
Hi there! When draft mode is being used in chat, will the end users that we are chatting with see the typing bubbles on their end to signal that a response is being worked on by our team members?
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Maya Way commented,
I'm sure this is a yes, but the functionality of internal notes will be remaining the same for this release, correct?