Ben Silver

Joined Dec 05, 2023

Last activity Mar 04, 2024

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Latest activity by Ben Silver

Ben Silver created a post, December 08, 2023 19:23

Post Q&A - Apps and integrations

Hello!

We have multiple teams using Zendesk and Jira

Right now, every ticket sends the same fields to Jira.

I'd like to have it so that certain Zendesk tickets sync with one set of fields and the other tickets sync a different set of fields.

If we could install the Zendesk Support for JIRA app twice I think we could separate them using [Team A].zendesk.com and [Team B].zendesk.com

Or is there another solution?

Posted Dec 08, 2023 · Ben Silver

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Ben Silver commented, December 05, 2023 18:44

Community comment Feedback - Ticketing system (Support)

Mary O'Neill I would also like to be added to this test! We want to explore autodeleting tickets after a set time as well!

View comment · Posted Dec 05, 2023 · Ben Silver

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