ali ayyaz

I can’t even remember when it started happening, but for some reason my Outlook signature–the text that appears at the bottom of every e-mail I compose–has extra line breaks. It’s like someone turned on double-spacing without asking me. Even though the signature looks correct (i.e., single-spaced) in Outlook’s signature editor (and even in Word, where I added some hyperlinks), the mystery line breaks appear whenever I create a new message.

Fortunately, I finally stumbled on a solution (with a little help from Microsoft, believe it or not). Perhaps unsurprisingly, the problem turned out to be the wrong kind of HTML tag in the signature: ‘paragraph’ instead of ‘single line break.

 You can calculate your mean Average Agent Touches per Ticket by taking the total number of replies on resolved conversations and dividing that by the total number of resolved conversations with at least one reply within the currently selected time period.

I can’t even remember when it started happening, but for some reason my Outlook signature–the text that appears at the bottom of every e-mail I compose–has extra line breaks. It’s like someone turned on double-spacing without asking me.