Adeline Perrier Agent

Hello, we should also be able to give feedback on a block, for example if the user makes a mistake in a field, place a message and send it back to the field before "ask for details", that way we wouldn't have to redo the actions I don't know how many times.

Hello, is it possible to retrieve the email of the Facebook user, when creating a new ticket to transfer to an agent, to avoid creating a new user if it is already present in our zendesk database?

Hello,
I would like to know if it is possible to create a Zendesk ticket when one of our customers sends our return request form on our site?

Hello,
After authenticating the customer with the web widget (bot with JWT connection) on our site, if the customer asks to speak to an agent, this creates the customer account and the ticket on zendesk, but I don't see the email in the customer file. Can we send this info to the customer without going to zendesk?