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Nadia Ivanova

  • Total activity 13
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Latest activity by Nadia Ivanova
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    Nadia Ivanova commented,

    Hi, I followed Heather R instructions above and it helped, thank you for that! I was also able to edit the trigger conditions to restrict Slack alerts to only tickets with a specific tag, that's gr...

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    Nadia Ivanova commented,

    Thank you for your answer, Nicole.

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    Nadia Ivanova commented,

    Thank you Jessie, I checked the tag was present and set up a trigger. How often are the triggers fired? More precisely, what would be the maximum delay between the VIP user sending us an email and ...

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    Nadia Ivanova commented,

    Hello,  I know it's an old thread but I was looking for the same feature and couldn't find it. I need to see all future tickets from a VIP user. The tagging solution Justin was suggesting wouldn't ...

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    Nadia Ivanova commented,

    Thank you, Stephen. It does answer my question and it does work. I see now why you don't allow spaces in the tag names :) Thanks again, Nadia

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    Nadia Ivanova commented,

    Hi there, What is the syntax to search for tickets having several tags at the same time? The article mentions the implicit OR operator when you use a data property keyword multiple times in a query...