Antonio King
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Total activity48
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Last activity
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Member since
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Following0 users
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Votes4
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Activity overview
Latest activity by Antonio King-
Antonio King commented,
Wondering if anyone has any insight on how to move the remaining fields? I have a few fields that I'd like to move above the main "subject" and "description" box (would like to move "change/cancel ...
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Antonio King commented,
This is an incredible tip, so thanks a ton Elizabeth. For those that want to move several fields, this helped: You need to add separate code for each different field you want to move: ^ tells th...
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Antonio King commented,
Quick question about the self service score. Looking at a range of Jan 1 2017 to Jul 22 of 2017, we had 14,414 users visit the help center. In that same range, we had 2,947 tickets created. Going b...
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Antonio King commented,
Our channel distribution at the conclusion of 2016 was 32% email, 32% web form. We triage tickets by category into tiers (Red, Yellow, Green), with relevance to urgency to handle. Since we're an on...
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Antonio King commented,
Equally interested to learn how others are assigning tickets, manually or via automation.
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Antonio King commented,
Hmm, is it possible to set up a ticket to discuss this further? I think I have an understanding of what you're referencing, but I'm not sure I follow the "how-to" portion since this is unfamiliar t...
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Antonio King commented,
Amy, Thanks for helping me clarify. As the reporting wizard, wonder if you can help me accomplish what I'm after. I have a report headline built to show me how many tickets were created in the wee...
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Antonio King commented,
Tried to build out a metric around tags as follows and got this error. For Zendesk being built on being beautifully simple, reporting on tags is a nightmarishly difficult.
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Antonio King commented,
Jessie, Thanks for the response! Was starting to feel a bit lonely. :( If it helps, people can communicate with me directly via email, too: tones@shinesty.com. Thanks again! :)
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Antonio King commented,
Anybody have any advice?