Adetona Ajao
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Activity overview
Latest activity by Adetona Ajao-
Adetona Ajao commented,
Hey Jacob! Thanks for that, I had totally forgotten about it. We did look into this but figured we had to change the whole way we assign tickets to the different groups to make sure none fall throu...
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Adetona Ajao commented,
To all of those a bit frustrated by the view limitation: You have a free workaround in the marketplace called Quickie. I'm gonna copypaste a comment I made two years ago about it on a now closed th...
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Adetona Ajao commented,
Hum... Javascript eh? Thanks for the pointer then, at least it's a thread to pull. And about going back to look at old tickets, we always tend to presume that if our customers can do something, it ...
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Adetona Ajao commented,
Yup, unformated email notifications, such as: <p><strong>Hello Jessie!</strong></p> Instead of: Hello Jessie! Thus, if we ever activate the "My Activities" tab, our clients will see that for every ...
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Adetona Ajao commented,
Hey Jessie! Before Zendesk Message, Appboy and those types of apps, we use to handle automatic notification of events via cloning them to keep a record of those event in Zendesk. That way, if any...
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Adetona Ajao commented,
Very interesting article. I never figured the my activities panel was dependant of the brand, but it makes total sense. Say, and what if the issue was reversed? We make a ton of emails in the na...
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Adetona Ajao commented,
Hey Jessie! That's great to hear, thanks for the info!
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Adetona Ajao commented,
Thanks a lot for that info, Prakruti! I'm gonna take a look at that info.
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Adetona Ajao commented,
We are using Zendesk Chat indeed, sorry about the late reply :) That JS API solution sounds quite interesting. Is there any further documentation or set-up examples you could point me to. Cheers!
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Adetona Ajao commented,
+1 We have our chats divided by cities covering multiple countries and languages. Right now, our routing solution auto-assigns the chat to the appropiate agent group 13 seconds after chat request, ...