Adetona Ajao commented,
Hey Jacob! Thanks for that, I had totally forgotten about it. We did look into this but figured we had to change the whole way we assign tickets to the different groups to make sure none fall throu...
Adetona Ajao commented,
To all of those a bit frustrated by the view limitation: You have a free workaround in the marketplace called Quickie. I'm gonna copypaste a comment I made two years ago about it on a now closed th...
Adetona Ajao commented,
Hum... Javascript eh? Thanks for the pointer then, at least it's a thread to pull. And about going back to look at old tickets, we always tend to presume that if our customers can do something, it ...
Adetona Ajao commented,
Yup, unformated email notifications, such as: <p><strong>Hello Jessie!</strong></p> Instead of: Hello Jessie! Thus, if we ever activate the "My Activities" tab, ou...
Adetona Ajao commented,
+1 to this. As online business grow and comprehensive data protection becomes more and more prevalent in online business, having tools to enforce them in an efficient way would be more than conveni...
Adetona Ajao commented,
Hey Jessie! Before Zendesk Message, Appboy and those types of apps, we use to handle automatic notification of events via cloning them to keep a record of those event in Zendesk. That way, if any...
Adetona Ajao commented,
Very interesting article. I never figured the my activities panel was dependant of the brand, but it makes total sense. Say, and what if the issue was reversed? We make a ton of emails in the na...
Adetona Ajao commented,
Hey Jessie! That's great to hear, thanks for the info!
Adetona Ajao commented,
Hello everyone! Another question about segments that comes to mind. If we limit an article to its tags, will it appear when people try to search for a keyword in the article only to those segmented...
Adetona Ajao commented,
Hey Jessie! Thanks for the reply. Ideed, that was my second stop, right after this thread but not before doing some digging. When you mention that I should try to describe our usecase in full, shou...