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Thomas Hils

Joined Jun 26, 2023

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Last activity Feb 08, 2024

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Latest activity by Thomas Hils

Thomas Hils commented,

Community comment Q&A - Reporting and analytics

Dan Kondzela The backlog history claims it only captures data at the end of a given day, which means it can't be used to look at a specific time period on a previous day and capture the status of a queue.

I'm still looking for a way to capture a view that is simply:

 

Hour of day, Open Tickets, New Tickets, Pending Tickets

View comment · Posted Feb 08, 2024 · Thomas Hils

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Thomas Hils commented,

Community commentAnnouncements

I'm interested in this.

View comment · Posted Nov 09, 2023 · Thomas Hils

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