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Olivia Coleman
Joined Apr 19, 2024
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Last activity Apr 19, 2024
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Latest activity by Olivia Coleman
Olivia Coleman commented,
Community comment Feedback - Ticketing system (Support)
Agree with all of the points above. The ability to view the chats on a dashboard meant that clients were not being passed around (meaning from their view we are entering and leaving the chat without being able to assist). Having the dashboard ensured for a better experience for both agents and clients.
View comment · Posted Apr 19, 2024 · Olivia Coleman
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