SPARTAN

I am developing a ZAF app that communicates with a backend.
 

During installation, I want to call an external endpoint to notify my backend about the ZD instance.
 

During uninstallation, I want to call a different endpoint to inform my backend that this instance is no longer using the app.
 

I reviewed the Events section in the documentation (https://developer.zendesk.com/api-reference/apps/apps-core-api/core_api/#events) but could not find the specific events I expected, such as onInstall and onUnInstall.
 

I noticed there are events for channel apps, such as create_integration_instance, destroy_integration_instance, deactivate_integration_instance, and activate_integration_instance, which can be achieved through the event_callback.
 

Could you please assist me with how to achieve this for the support apps?

Hi Team,

We're encountering an issue while developing a channel app in Zendesk. There's an event called "channel back" which assists in retrieving ticket replies and posting them to the original channel.

In cases where an error occurs, I need to send the error response to the channel back to this endpoint: /api/v2/any_channel/channelback/report_error.json. However, I'm facing some blockers:

The first issue is that the endpoint throws an error:

{
"error": "Forbidden",
"description": "You are missing the following required scopes: any_channel:write"
}
 

Tried to enable it in settings but didn't get any options to enable it. How can I enable the scopes for this?

The second issue is that I'm unable to get the instance_push_id as a response, not even in the event_callback. I've searched through the documentation, but it's not mentioned there.

Could you please assist us in resolving both blockers? These are currently hindering our development progress.
 

Looking forward to your prompt response.

Hi Christopher Kennedy ,

I am unable to see the metadata while testing. Even though the req.body comes empty, both in the manifest and the dashboard URI. 

Sometimes, I am unable to see the console itself in the manifest. Is there anything else I can do?

Hi Team
Is there any update?

Hi team,
 

I have been facing an issue moving forward with the channel apps. 

I am trying to render a dashboard UI as there is an option within the channel manifest, but I am unable to fetch the metadata. 

Could you please let us know how to get the metadata for dashboard_url or else we can pass it as params?

Shared the snippet below that I have used.

export const manifest = (req: Request, res: Response) => {
 console.log('manifest >>', req.body);
 
 const metadata = req.body?.metadata?.userToken || 'notoken';
 
 res.send({
   name: 'Channel Integration',
   id: 'zendesk-channel-integration',
   author: 'Anish',
   version: 'v0.0.1',
   channelback_files: true,
   create_followup_tickets: true,
   urls: {
     admin_ui: './admin_ui',
     pull_url: './pull',
     channelback_url: './channelback',
     clickthrough_url: './clickthrough',
     healthcheck_url: './healthcheck',
     event_callback_url: './event_callback',
     dashboard_url: `./dashboard_ui/${metadata}`,
   },
 });
};

export const dashboardUi = (req: Request, res: Response) => {
 const { metadata, state } = req.body;
 console.log('dashboard_ui >>', req.params, metadata, state);
};

Hi Greg Katechis,

We have been trying to create a channel app where we are attempting to implement OAuth with a third-party application.
As expected, we have been granted the code to our redirect URL and we generated the access token, but I am clueless as to where I can find information on how to redirect back to the admin UI in the channel app automatically once the OAuth process is completed.
Could you please help me on this

Hi Greg Katechis,

Greetings!

Is there any update regarding this query?

Kindly assist us in moving this forward, as it is one of the blockers for our development.

We are eagerly awaiting your prompt response