Janika Hilsenbeck

Hey!
 

We are using the IVR textback functionality to send SMS to our customers. However, regardless of the language setting, a weird voice repeats the customer's number for them. As this sounds like a scam, customers are not “confirming" their number, but end the call without receiving any SMS assistance from us. 

I found in a thread from last year that editing of the default announcement was supposed to be put on the tech roadmap soon. Could you please give an update on when we can expect that feature or provide an interim solution to mitigate the issue?
 

Thank you!  🙌
Janika

Hey @... / Dekbi, we're unfortunately facing the same problem with the robo voice making the callback feature useless for us too. Could you please comment whether this was put on the roadmap or do you have any workaround we could use instead?

Thanks for your feedback 🙌