Rahul Mishra

Hi there, 

Yes! You can build a CTI integration for your Zendesk CRM. A CTI integration will allow you to bring in your telephony system to your Zendesk interface, allowing you to make and receive calls directly from the CRM. CTI integration will also enable features such as ScreenPop, using which you can stay up to date with customer information as soon as you connect with a customer. 

You can build your own CTI Connector or choose the ones available in the market. Ready-to-go CTI connectors also allow you to make certain modifications such as the layout of how the keypad is displayed in your CRM interface and the integration of third-party applications like Knowledge Base. 

For more information or to choose the right CTI connector for you, visit https://www.novelvox.com/cti-connector/zendesk/