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Ahmed Helmy's Avatar

Ahmed Helmy

Joined Jan 07, 2024

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Last activity Feb 19, 2024

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ACTIVITY OVERVIEW

Latest activity by Ahmed Helmy

Ahmed Helmy commented,

CommentSetting up workforce management (WFM add-on)

Can we have the automation to send an email if an rule happened?

View comment · Posted Feb 19, 2024 · Ahmed Helmy

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Ahmed Helmy commented,

CommentMetrics, attributes, and filters

How can I calculate the AHT for each agent separately? for example if I have a messaging ticket that got reopened. Agent A and B worked on it, I want the handle time for agent A and B.

If there's no way for this, is there any work around I can do?

View comment · Posted Jan 07, 2024 · Ahmed Helmy

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