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Raj
Joined May 09, 2023
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Last activity May 17, 2023
Software Engineer @ Pranshtech
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Latest activity by Raj
Raj commented,
Unfortunately, sending an SMS directly through the API is not supported. However, there is a workaround available. You can utilize triggers to send text notifications based on ticket events and specific conditions. To learn more about this approach and get helpful insights, refer to the article "Using Text Notifications with Triggers: Recipes and Tips." This resource will provide you with valuable information on setting up text notifications effectively.
View comment · Edited May 17, 2023 · Raj
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Raj commented,
The other feature Zendesk should have to add is to automate those msg replies as per query. I hope it will be useful for you.
View comment · Posted May 11, 2023 · Raj
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