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Ellie Clements

Joined May 25, 2023

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Last activity Jun 12, 2023

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ACTIVITY OVERVIEW

Latest activity by Ellie Clements

Ellie Clements commented,

CommentTicket automation and collaboration

Hello

I created a macro, but when I've gone to add a macro to an existing ticket it doesn't appear in the dropdown box or when I search for the name of the macro.

 

Please can I have some guidance on this.

View comment · Posted Jun 12, 2023 · Ellie Clements

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Ellie Clements commented,

CommentBusiness rules

Hello

Is there a way to add tags onto Zendesk without having to add them to a ticket? So, can I just manually add a list of tags on the system which I can then populate on a end users account as and when required?

Thanks

View comment · Posted May 25, 2023 · Ellie Clements

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