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Emanuel Cohen
Joined Aug 10, 2023
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Last activity Nov 08, 2023
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Latest activity by Emanuel Cohen
Emanuel Cohen commented,
This is a must have feature to sort custom statuses. Hopefully will be implemented in future software updates.
View comment · Posted Nov 08, 2023 · Emanuel Cohen
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Emanuel Cohen commented,
We have gotten several requests for this feature. Our previous ticketing system allowed customers to export a list of their tickets so they can do their own reporting and send to other individuals to review, respond and followup. Must have feature.
View comment · Edited Sep 26, 2023 · Emanuel Cohen
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Emanuel Cohen commented,
This is a must-have feature for most of our customers and needs to have flexibility same way as emails to CCs and Followers.
View comment · Posted Aug 10, 2023 · Emanuel Cohen
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Emanuel Cohen commented,
When end-user follows all tickets of his organization the subject of the emails he gets on ticket update must be customizable to meet our standard. For example having a ticket id in subject is very helpful addition for end user.
View comment · Posted Aug 10, 2023 · Emanuel Cohen
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