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Emanuel Cohen

Joined Aug 10, 2023

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Last activity Nov 08, 2023

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ACTIVITY OVERVIEW

Latest activity by Emanuel Cohen

Emanuel Cohen commented,

Community comment Feedback - Ticketing system (Support)

This is a must have feature to sort custom statuses.  Hopefully will be implemented in future software updates.

View comment · Posted Nov 08, 2023 · Emanuel Cohen

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Emanuel Cohen commented,

Community comment Feedback - Ticketing system (Support)

We have gotten several requests for this feature. Our previous ticketing system allowed customers to export a list of their tickets so they can do their own reporting and send to other individuals to review, respond and followup. Must have feature.

View comment · Edited Sep 26, 2023 · Emanuel Cohen

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Emanuel Cohen commented,

Community comment Q&A - Tickets and email

This is a must-have feature for most of our customers and needs to have flexibility same way as emails to CCs and Followers.

View comment · Posted Aug 10, 2023 · Emanuel Cohen

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Emanuel Cohen commented,

Community comment Feedback - Help Center (Guide)

When end-user follows all tickets of his organization the subject of the emails he gets on ticket update must be customizable to meet our standard. For example having a ticket id in subject is very helpful addition for end user.

View comment · Posted Aug 10, 2023 · Emanuel Cohen

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