Melissa Longatti Costa - Admin

We are experiencing an issue with the Tymeshift reporting API. It is giving the following error, can you help us?

INFO i.a.w.i.VersionedAirbyteStreamFactory(internalLog):312 - Backing off _send(...) for 0.0s (airbyte_cdk.sources.streams.http.exceptions.UserDefinedBackoffException: Request URL: https://acessodigitalhelp.zendesk.com/wfm/public/api/v1/reports/xxx-xxx-xxx-xxxx/data?endTime=1727135999&startTime=1727135999, Response Code: 500, Response Text: {"success":false,"message":"Unexpected error occurred."})48

we need urgent help