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Bob Charpentier's Avatar

Bob Charpentier

Joined Feb 19, 2024

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Last activity Feb 19, 2024

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Bob Charpentier commented,

Community comment Feedback - Ticketing system (Support)

Adding the requester to the organization is a great idea, but doesn't cover the most common case in our company. Our sales reps frequently forward messages from their various customers to our support ticket system. In these cases, the rep is the requestor, so adding them to all of the organizations of the customers in their territory won't help. What we need is a way to assign the ticket to an organization rather than a user. 

View comment · Posted Feb 19, 2024 · Bob Charpentier

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