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Jack Ratner's Avatar

Jack Ratner

Joined Oct 10, 2024

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Last activity Jan 02, 2025

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Latest activity by Jack Ratner

Jack Ratner commented,

CommentSMS and Text message help

Hi there,

 

Some platforms require posting a public business phone number, and require an OTP confirmation step to post that number. It would be great to be able to use our Zendesk support number as our publicly listed business number so that we can leverage our support team to respond to inquiries in a timely manner. Deliberately preventing the receipt of OTP codes to our Zendesk support number prevents what I believe to be a legitimate use case.

View comment · Posted Oct 10, 2024 · Jack Ratner

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