Paul Riscalla
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Total activity52
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Last activity
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Member since
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Activity overview
Latest activity by Paul Riscalla-
Paul Riscalla commented,
Hi Shawna James, while you closed the other thread on this topic (https://support.zendesk.com/hc/en-us/community/posts/5482311512986-Changing-the-answerbot-avatar) are you please able to address th...
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Paul Riscalla commented,
Prakruti Hindia I have filled in the EAP form and followed up with a message weeks ago, no one is responding to us!
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Paul Riscalla commented,
Hi Prakruti Hindia just wanted to confirm our EAP was received as we have not heard back anything yet. Thanks in advance!
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Paul Riscalla created a post,
Allow Switching From Email to SMS and SMS to Email
There are a couple posts related to this, but they are both one sided (SMS to Email)... this is a feature request to bring SMS on par with the other channels we have today where we can seamlessly s...
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Paul Riscalla commented,
Same here, the current behavior makes no sense.
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Paul Riscalla commented,
Awesome that's great news.
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Paul Riscalla commented,
+1 on this, it seems like a minimal change, you're already translating outbound chats/messaging, allow us to translate emails too. I saw on a separate post that Zendesk felt translations are not o...
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Paul Riscalla commented,
Tagging Barry Neary since you were the product manager who announced this feature when it came out last month. Thank you!
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Paul Riscalla created a post,
Limit Omnichannel Reassignment of Open Tickets by Group
Hello, the new feature where we have the ability to automatically reassign reopened tickets with omnichannel routing based on the agent's status is great. We would like the ability to limit this by...
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Paul Riscalla commented,
We also really need this feature. It’s very cumbersome to update fields manually after they are created.