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Magda Wierzbicka's Avatar

Magda Wierzbicka

Joined Jul 04, 2023

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Last activity Aug 29, 2023

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Latest activity by Magda Wierzbicka

Magda Wierzbicka commented,

CommentAdditional ticket channels

Sydney Neubauer thank you for the heads up message! In case someone else is as confused as I was - it relates to a Chat App as per

  https://support.zendesk.com/hc/en-us/articles/5500321965978-Announcing-the-discontinuation-of-select-Built-By-Zendesk-apps 

It would be very helpful and clear if there were links to ZD Marketplace added to avoid confusion.  

View comment · Posted Jul 14, 2023 · Magda Wierzbicka

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Magda Wierzbicka commented,

CommentAdditional ticket channels

Sydney Neubauer we've been sent an email that the following apps will be discontinued in Jan 2024  

View comment · Posted Jul 13, 2023 · Magda Wierzbicka

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Magda Wierzbicka commented,

CommentAdditional ticket channels

Hello,

As the knowledge capture will be discontinued soon, can you please confirm if the context panel uses the same algorithm to search for articles within the help centre? We would like to see how we can increase the functionality of the context panel search (e.g. by adding labels to the article/amending the article titles etc- will it be linked with tickets?). It would be good to know what elements have the greatest weight in the search. 

TIA for looking into it

View comment · Posted Jul 11, 2023 · Magda Wierzbicka

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Magda Wierzbicka commented,

CommentTicket management

Hello,

Is it possible to disable ticket view export option for agents? I checked the role permissions and it seems they shouldn't have access to it but this option remains available in Support. Is that a native feature? 

View comment · Posted Jul 04, 2023 · Magda Wierzbicka

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