Pete Holborow
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Total activity13
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Last activity
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Activity overview
Latest activity by Pete Holborow-
Pete Holborow commented,
The tone just doesn't really fit the rest of the answer and tone I'm going for. I'd prefer to be able to customise it to be a little more appropriate for our use case (medical related questions).
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Pete Holborow commented,
THIS is the EAP I've been waiting for. I could spend less time learning how to use Explore custom metric syntax and more time analysing what I care about. Some suggested prompts: What % of our tic...
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Pete Holborow commented,
Thank you Daniel Aron. Follow up question, where can I edit the "knowledge is power" message? I can't find that text anywhere in the settings.
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Pete Holborow commented,
Is there a way to ignore selected articles based on labels? We have articles for both clients and providers on our help centre. The longer term plan is to split this into two different help centres...
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Pete Holborow commented,
Thank you, that's useful to know. We probably won't have the extra time to change intents if the system isn't learning from them - but great to know that it's on the roadmap for improvements.
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Pete Holborow commented,
Have just enabled this and am excited about the potential. I've noticed that a few tickets are coming through with what I would consider the wrong intent. I see that it's possible to pick a differe...
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Pete Holborow commented,
Finding this tool very useful for spinning up quick dashboards. I'm struggling to share with some light agents on the team though, they are listed as having access but cannot view the dashboard. Is...