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Ryan Ellis
Joined Nov 14, 2023
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Last activity Nov 14, 2023
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Latest activity by Ryan Ellis
Ryan Ellis commented,
Community comment Feedback - Reporting and analytics (Explore)
We absolutely need this metric as well. I'm surprised it was not already included in the [first reply time] for tickets. That event seems to only measure when a public reply (aka email) is sent. But a callback in response to a voicemail that was recorded should be considered a similar event.
View comment · Posted Nov 14, 2023 · Ryan Ellis
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