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Arno

Joined Jun 05, 2023

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Last activity Feb 02, 2024

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ACTIVITY OVERVIEW

Latest activity by Arno

Arno commented,

CommentAccount settings of the ticketing system

Mike DR, that is unfortunate.

I just tested a svg, which renders correctly within Zendesk, but not for the end-user.

The problem currently is that with the markdown option, the image will always render at the full intrinsic size.

With modern PCs/Notebooks having a Device Pixel Ratio of 2+ (latest iPhones 3), it just looks very bad.

The common use-case is to have a company logo/branding within the signature.

Would appreciate if this could be raised as a feature request.

View comment · Posted Feb 02, 2024 · Arno

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Arno commented,

CommentAccount settings of the ticketing system

will image/svg+xml also work?

View comment · Posted Jan 31, 2024 · Arno

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Arno commented,

Community comment Feedback - Ticketing system (Support)

For those who aren't on enterprise accounts, right now, the only solution is to probably use some custom function in lambda, cloud function or something like Zapier with a trigger for new tickets.

View comment · Posted Aug 01, 2023 · Arno

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Arno commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Jul 28, 2023 · Arno

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Arno commented,

Community comment Feedback - Ticketing system (Support)

Need this too.

Zendesk please, it's just one line of code

View comment · Posted Jun 07, 2023 · Arno

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Arno commented,

Community comment Feedback - Ticketing system (Support)

+1

My team requires this feature as well.

Usecase: 

Everytime a new end-user is created, we update some of their custom (not default) user fields. 

When these end-users create a support ticket, we want to display these custom user fields in our views.

Currently views can only add default user fields and custom ticket fields, not custom user fields of the requester.

View comment · Posted Jun 06, 2023 · Arno

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Arno commented,

Community comment Feedback - Ticketing system (Support)

My team requires this feature as well.

Usecase: 

Everytime a new end-user is created, we update some of their custom (not default) profile fields. 

When these end-users create a ticket, we want to display these custom profile fields in our views.

Currently views can only add default fields and custom ticket fields, not custom profile fields of the requester.

View comment · Edited Jun 05, 2023 · Arno

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