Arno Fukuda

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: enable pattern matching/regex when adding domains to blacklist

For those who aren't on enterprise accounts, right now, the only solution is to probably use some custom function in lambda, cloud function or something like Zapier with a trigger for new tickets.

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• Arno Fukuda
• Created August 01, 2023 15:54
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: enable pattern matching/regex when adding domains to blacklist

+1

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• Arno Fukuda
• Created July 28, 2023 11:35
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. URL custom field type

Need this too. Zendesk please, it's just one line of code

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• Arno Fukuda
• Created June 07, 2023 14:01
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to add user fields to ticket view

+1 My team requires this feature as well. Usecase:  Everytime a new end-user is created, we update some of their custom (not default) user fields.  When these end-users create a support ticket, we ...

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• Arno Fukuda
• Created June 06, 2023 00:44
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature requests: Custom organization fields in Views

My team requires this feature as well. Usecase:  Everytime a new end-user is created, we update some of their custom (not default) profile fields.  When these end-users create a ticket, we want to ...

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• Arno Fukuda
• Edited June 05, 2023 02:19
• 0 votes