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Marc Rawlins's Avatar

Marc Rawlins

Joined May 30, 2023

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Last activity Jun 05, 2024

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ACTIVITY OVERVIEW

Latest activity by Marc Rawlins

Marc Rawlins commented,

Community comment Feedback - Ticketing system (Support)

We need to get away from from 3rd party apps as your main solution. They simply dont work, buggy, and not a great experience for the customer or for the agent. There has to be solution.......

View comment · Posted Mar 14, 2024 · Marc Rawlins

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Marc Rawlins commented,

Community comment Feedback - Ticketing system (Support)

Yes! there needs to be functionality given so that an admin can toggle status if needed. Also we need to have a report that we can build to show Agents "time in status"

View comment · Posted Aug 21, 2023 · Marc Rawlins

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Marc Rawlins commented,

Community comment Feedback - Ticketing system (Support)

Yes this would be helpful.. add my vote

View comment · Posted Jun 08, 2023 · Marc Rawlins

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Marc Rawlins commented,

Community comment Feedback - Ticketing system (Support)

Yes! going live with Zendesk tomorrow this will super helpful. What do currently do if an agent forgets to log out for the day?

View comment · Posted Jun 06, 2023 · Marc Rawlins

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